Hassle-Free Returns for Your Relaxation Essentials

At EASTON HAMMOCK, your satisfaction is our priority. If your order isn’t perfect, we make returns easy.

By shopping with us, you agree to this policy, which is part of our Terms and Conditions.

1. Eligibility for Returns

1.1 30-Day Return Window

  • Return eligible items within 30 days of delivery for a refund or exchange.
  • The window begins when your order is marked “delivered.”

1.2 Return Conditions

Items must be:
✅ Unused and in original packaging
✅ Free of wear, damage, or modifications
✅ Complete (all parts, manuals, and accessories included)

No restocking Fee

1.3 Non-Returnable Items

❌ Used or worn products
❌ Final sale/clearance items
❌ Customized bundles or promotional kits

Questions? Email us at support@eastonhammock.com.

2. How to Return

2.1 Return Steps

  1. Email us at support@eastonhammock.com with:
    • Your order number
    • Reason for return
  2. We’ll send a Return Authorization (RA) and instructions.
  3. Ship the item to the provided address.

2.2 Shipping Costs

  • Our mistake? We cover return shipping (e.g., wrong/defective item).
  • Changed your mind? You pay return shipping.

3. Refunds

3.1 Processing Time

  • Refunds are issued after we receive and inspect your return.
  • Timeline:
    • Approval: 3–5 business days after receipt
    • Bank processing: 5–10 business days (varies by provider)

3.2 Refund Types

  • Full refund: Unused items in original condition.
  • Partial refund: Items with signs of use or missing parts.

4. Exchanges

Want a different item?

  1. Initiate a return as above.
  2. Place a new order for the preferred item.

5. Damaged or Defective Items

Contact us within 7 days of delivery and provide:

  • Order number
  • Photos of the product/packaging
  • Description of the issue

We’ll replace it or issue a full refund—at no cost to you.

6. Late/Missing Refunds

  1. Check with your bank/card provider.
  2. Contact your credit card company (some banks delay posting refunds).
  3. If unresolved after 14 business days, email us.

7. Gift Returns

Gift purchases receive store credit. Email us to arrange.

8. Consumer Rights

This policy doesn’t override your statutory rights under consumer protection laws.

9. Contact Us

EASTON HAMMOCK


📧 Email: support@eastonhammock.com
📞 Phone: +1 (212) 540-8195
🕒 Hours: Mon–Fri, 9 AM–5 PM (EST)
📍 Address: 5411 Glen Ellen Pl, Los Angeles, CA 90042

10. Policy Updates

We may update this policy to reflect operational or legal changes. Check back for the latest version.

Thank you for trusting EASTON HAMMOCK—we’re here to ensure your relaxation, from purchase to post-purchase!