At Easton Hammock, your comfort and satisfaction come first. If something isn’t right, we’re here to make it right — with hassle-free returns and clear refund terms.

Return Window

We offer a 30-day return policy, which means you have 30 days from the date your order is marked delivered to request a return or exchange.

Eligibility for Returns

To be eligible for a return, your item must be:

  • Unused, unworn, and in its original packaging

  • Free from damage, stains, or modifications

  • Complete with all original parts, manuals, and accessories

  •  Accompanied by a receipt or proof of purchase

Items that are non-returnable:

  • Final sale or clearance items

  • Products that have been used or washed

  •  Customized sets, promotional bundles, or kits

How to Start a Return

To initiate a return, contact us at support@eastonhammock.com with:

  • Your order number

  • The reason for return

  • Supporting photos (if applicable)

Once your return is approved, we’ll send a Return Authorization (RA) number and shipping instructions. Returns without RA approval will not be accepted.

Return Shipping Costs

  • If we made a mistake (e.g., wrong item, damaged on arrival): We cover return shipping.

  • Changed your mind? You’ll be responsible for return shipping costs.

Refund Process

Once your returned item is received and inspected:

  • Approval Time: 3–5 business days

  • Refund Time: 5–10 business days (depends on your payment provider)

You’ll be notified once your refund is approved. Refunds are issued to the original payment method only.

Partial refunds may be issued for items that are used or missing components.

Exchanges

Want a different product? Simply:

  1. Initiate a return as above

  2. Place a new order for the preferred item

This ensures faster processing and stock availability.

Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, notify us within 7 days of delivery. Please include:

  • Your order number

  • Description of the issue

  • Clear photos of the product and packaging

We’ll arrange a replacement or full refund — at no extra cost to you.

Late or Missing Refunds

If it’s been more than 15 business days since your refund was approved:

  1. Check your bank or credit card statement

  2. Contact your payment provider

  3. Still no update? Email us at support@eastonhammock.com

Gift Returns

Gift returns are eligible for store credit only. Contact us to initiate the return process.

Your Consumer Rights

This policy does not override your statutory rights under applicable consumer protection laws in the Germany.

Contact Us

Easton Hammock
📧 Email: support@eastonhammock.com
📍 Address: 45 Berliner Straße, Berlin, Germany 10115

Policy Updates

This return and refund policy may be updated at any time to reflect legal or operational changes. Please review it periodically for the latest terms.

Thank you for shopping with Easton Hammock — where your comfort, both in and out of the hammock, always comes first.