EASTONHAMMOCK Shipping Policy

Fast & Reliable Shipping for Relaxation That Comes to You

At EASTONHAMMOCK, we’re committed to delivering not just top-tier electric massagers, but also a hassle-free and reliable shipping experience. This Shipping Policy explains how we ship, what you can expect, and how we handle delivery issues to ensure your order arrives safely and promptly.

1. Shipping Coverage and Restrictions

1.1 Areas We Serve

We proudly ship to all 50 U.S. states.

1.2 Shipping Restrictions

At this time, we do not offer international shipping. Additionally, we are unable to ship to U.S. territories, APO/FPO addresses, or P.O. boxes.

2. Shipping Costs

2.1 Free Shipping Offer

Enjoy free standard shipping on all U.S. orders over $50.

2.2 Flat Rate Shipping

Orders under $50 incur a flat-rate shipping fee of $5.99.

2.3 Transparent Pricing

There are no hidden fees. The total price shown at checkout includes all applicable shipping charges.

3. Shipping Methods and Delivery Timeframes

3.1 Shipping Carriers

We partner with trusted carriers like UPS, USPS, and FedEx to ensure safe and timely delivery of your EASTONHAMMOCK massagers.

3.2 Order Processing

Orders are typically processed within 1–2 business days after payment is confirmed. Orders placed on weekends or holidays are processed on the next business day.

3.3 Estimated Delivery Timeframes

  • Standard Shipping: 3–7 business days
  • Expedited Shipping: 2–3 business days (available at checkout for an additional fee)
  • Overnight Shipping: 1 business day (available at checkout for an additional fee)

4. Order Tracking

4.1 Tracking Details

Once your order ships, you’ll receive a confirmation email with:

  • Your tracking number
  • A direct link to monitor the shipment
  • An estimated delivery date

4.2 How to Track Your Order

Track your shipment by:

  • Clicking the tracking link in your email
  • Logging into your EASTONHAMMOCK account and viewing your order status

5. Delivery Details

5.1 Standard Delivery

Most packages will be delivered to your door without requiring a signature.

5.2 Failed Delivery Attempts

If the delivery attempt fails:

  • A notice will be left by the carrier
  • The carrier may attempt delivery up to three times
  • After multiple failed attempts, the package may be held for pickup or returned to sender

Reshipping fees may apply for returned packages due to failed delivery.

6. Order Changes and Cancellations

6.1 Modifying an Order

If you need to change your order, contact us immediately. We’ll do our best, but changes are not guaranteed once processing begins.

6.2 Canceling an Order

Orders can be canceled before they ship. After shipping, cancellations are not possible, but you may return the item in accordance with our Return and Refund Policy.

7. Shipping Issues

7.1 Lost Packages

If tracking hasn’t updated in 5 business days, please contact our support team so we can start an investigation.

7.2 Damaged Packages

If your package is damaged:

  • Refuse delivery if possible and note the damage with the carrier
  • If accepted, notify us within 48 hours of delivery for a refund or replacement

7.3 Incorrect or Missing Items

Let us know within 7 days of delivery if something’s wrong with your order, and we’ll fix it at no extra cost.

8. Customer Support

Need help with your delivery? We’re here for you.

9. Policy Updates

We may update this Shipping Policy from time to time to reflect changes in our practices or applicable laws. Updates will be posted on this page with the revised date.

Thank you for choosing EASTONHAMMOCK. We’re excited to deliver wellness straight to your door.